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Modern Apprenticeship in Customer Service at SCQF Level 5
Designed for candidates who are currently employed in a customer service role such as a customer service assistant, sales advisor or helpdesk operative.
Provider
Borders College, Hawick(For price, check with provider)
This course is available on the Borders College website.
Description
Designed for candidates who are currently employed in a customer service role such as a customer service assistant, sales advisor or helpdesk operative. Delivered online through an e-portfolio system the Modern Apprenticeship in Customer Service is a great way to gain a recognised qualification while working and earning.
Qualifications
Upon successful completion of this Modern Apprenticeship, candidates will achieve the following outcomes:
- SVQ in Customer Service at SCQF Level 5
- Core Skills at SCQF Level 4
Delivery
Our Modern Apprenticeships are delivered online through an e-portfolio system. Your assessor will have regular meetings with you to guide you through the creation of your portfolio which will allow you to demonstrate your competence in the workplace. Assessors can also carry out observations on site.
You will also be able to visit Borders College campuses to study and access library services.
Candidates will have 7-8 months to complete their qualification. We work with people individually therefore start dates are negotiable.
Location
Online - Whether you are based in Hawick, Glasgow, or Fort William, you can do this course from anywhere in Scotland!!!Entry requirements
Candidates must be employed in a customer service role and working at least 16 hours a week to obtain enough evidence.
No prior qualifications are required to undertake this course, although experience in/knowledge of the subject would be an advantage.
Progression opportunities
Candidates can progress to a higher-level Modern Apprenticeship, higher education in college or university or undertake a relevant short course to further develop in their career. Please contact the Department of Enterprise and Business Innovation on 01450 361030 or enquire using the link above to find out more about what's available.
About Borders College
Whether you are a school leaver, returning to learning or striving to improve your skills and knowledge in the workplace, Borders College can help you achieve your goals and realise your potential.
Borders College is located in the Scottish Borders and offers a wide range of courses, from an introductory level through to advanced courses at Higher National level. They include a full range of apprenticeships courses, from modern apprenticeships to foundation apprenticeships. We also provide a large number of industry-based training courses for businesses throughout Scotland.
Courses are available to study full-time or part-time, during the day or in the evenings and at a variety of locations, depending on the needs of our students.
