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Develop your understanding of effective and efficient customer service.
This course is available on the North East Scotland College website.
Suitable for learners currently working in a customer–facing role, or looking to gain employment in a role which requires customer service skills, this course has been created by industry experts to help learners develop and improve the practical skills needed to deliver effective customer service.
Learners will be introduced to key principles of customer service, communication techniques and different approaches for resolving problems. Learners will also gain an understanding of different organisational structures and current sales and consumer–related legislation.
Learners who achieve this qualification could continue their learning with other related level 2 courses, or progress further to level 3 qualifications.
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
This course is split into seven manageable units:
North East Scotland College is the single largest provider of vocational education and training in the North East of Scotland.
We have a course to suit everyone; whether you’re fresh out of school, currently working, returning to education or simply want to try something new – whatever your educational or occupational background, an opportunity awaits at NESCol.