Good relationships with relatives and visitors

As a health and social care practitioner, you will likely interact with relatives and visitors on a regular basis. This aspect of your role can be very rewarding, but it can also be challenging at times.


The Midlands Training Company, Coventry (Online)

This course is available on the The Midlands Training Company website.


As a health and social care practitioner, you’ll likely interact with relatives and visitors on a regular basis. This aspect of your role can be very rewarding, but it can be challenging at times. This short course will help you to understand what family members and friends are experiencing when visiting someone they care about in a health and social care setting and how this can have an effect on behaviour and mood.

The course will suggest ways in which you can support the individual during a visit, and also make the experience a positive one for their family and friends.

Learning outcomes
• Learners will be able to emphasise with relatives and visitors and know how to reassure them and make the experience as fulfilling as possible
• Relatives, as well as residents, have rights under current regulations which care providers must comply with. Learners will understand these rights and know how to comply with them.
• Learners will be able to work in partnership with families and understand the importance of including families in care planning

Advantages of this course
• This short course considers the ‘big issues’ in health and social care settings, such as intimacy, illness and accidents, and death and dying. Upon completion of the course, practitioners will understand the importance of privacy and physical contact to residents and their loved ones in a care setting, be able to share details of illness and accidents openly and honestly, and know how to support the relatives of someone who is dying and bring comfort to someone who has just lost a family member or friend at the setting
• Website and video resources are utilised to explain the information further
• There is also suggested extra reading that gives both practical information and links to websites to expand knowledge

About The Midlands Training Company

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Our team devise and create easy to use e-learning software. We commission, film, format, and edit professional digital learning resources in partnership with occupationally competent subject specialists to accompany full qualifications as well as CPD short courses.

Our software and resources are brought to you by a team of qualified assessors, IQAs, teachers and IT masterminds – so we understand the needs of our clients; from the individual learner, all the way to the external verifier and awarding organisation. The Laser is endorsed by awarding organisation, NCFE CACHE, and is used across the UK, as well as internationally, to deliver full UK qualifications, training courses, and CPD short courses.

We pride ourselves on being a friendly, approachable company with big, innovative ideas; powered by professional experience and an unstoppable can-do attitude.

See more courses from The Midlands Training Company

Find out more, enquire or book via the The Midlands Training Company website.