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Customer Service SCQF Level 6
SVQs are Scottish Vocational Qualifications. The SVQs in Customer Service are work-based qualifications that can be achieved at different levels to suit various job roles Why choose Borders College?
Provider
Borders College, Multiple Locations(For price, check with provider)
This course is available on the Borders College website.
Description
SVQs are Scottish Vocational Qualifications. The SVQs in Customer Service are work-based qualifications that can be achieved at different levels to suit various job roles Why choose Borders College? We offer great support and have excellent candidate success levels. We consistently receive positive feedback about our quality from candidates, employers and SQA
Qualifications
The course comprises 2 mandatory units and 5 optional units. The units cover the following areas: Customer Service Foundations, Impression and Image, Delivery, handling Problems, Development and Improvement. Candidates can opt for either an e-portfolio or a paper version
Delivery
Where do they take place? At your workplace - your Borders College Assessor will guide you every step of the way, visiting regularly and providing personalised tutoring and support. College premises in Borders & Edinburgh and other venues are often used for meeting up, or to access computer and library facilities When are the start dates? All year round! We work with people individually, so start dates are negotiable. Depending upon the level, courses last from 9 - 12 months
Location
College premises in the Borders and other VenuesEntry requirements
Candidates must be employed and working in a suitable environment to be able to provide evidence of their competence in the workplace
Questions?
Get in touch for further information, we’re here to help.
About Borders College
Whether you are a school leaver, returning to learning or striving to improve your skills and knowledge in the workplace, Borders College can help you achieve your goals and realise your potential.
Borders College is located in the Scottish Borders and offers a wide range of courses, from an introductory level through to advanced courses at Higher National level. They include a full range of apprenticeships courses, from modern apprenticeships to foundation apprenticeships. We also provide a large number of industry-based training courses for businesses throughout Scotland.
Courses are available to study full-time or part-time, during the day or in the evenings and at a variety of locations, depending on the needs of our students.
