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Keeping Calm
Keeping Calm covers dealing with challenging individuals on the phone, in writing and face to face. You will learn about emotions and how to stay in control
Provider
Glasgow Clyde College, Glasgow(For price, check with provider)
This course is available on the Glasgow Clyde College website.
Description
What will I learn?
This Keeping Calm course will cover:
- Understanding emotions
- Understand how our emotions and thoughts impacts our behaviours
- Strategies and techniques for staying in control and keeping calm when dealing with aggressive or abusive customers.
This course will be delivered on Teams in one online session of three hours.
All materials are supplied by the College and will be available online.
Please note that this course can also be delivered on bespoke basis to groups. If you are interested, please email us at bdu@glasgowclyde.ac.uk
About Glasgow Clyde College
Glasgow Clyde College is a further and higher education college, located in Glasgow.
The college offers a broad range of courses across many subject areas, and has three easily accessible campuses in Glasgow at Langside, Cardronald and Anniesland.
With award winning teaching staff, the college is the largest further education provider in Glasgow and has the highest achievement rates in further and education in the area.
Glasgow Clyde College also has excellent links to universities to allow you to progress to degree level.
