Interpersonal Skills & Managing Conflict

This 2 day course is designed to equip you with the necessary skills to effectively manage your own behaviour in the workplace and to have processes to help navigate challenging workplace behaviours in others

Provider

Ayrshire College, Scotland (A mix of both online and in-person sessions)
(For price, check with provider)

Enquire via the Ayrshire College website.

Description

Strong interpersonal skills are vital to individuals and team members within any organisation. This course serves as a fantastic enhancement of these skills and has a wide range of applicability within a workplace environment. Conflict, and managing own response to it, is key to handling difficult conversations. This course is designed to equip you with the necessary skills to effectively manage your own behaviour in the workplace and to have processes to help navigate challenging workplace behaviours in others and maintain a healthy and productive working environment. Course Content: Day 1 • Leading with trust • Top 5 Thinks that Leaders Fail to Do • Conversation Mapping – Identify workplace examples of relationship challenges and their impact. • Structural Dynamics – Theory of Face-to-Face Communications – what is your preferred communication style(s) • Conversational Practices – the skills that support great communication. • Handling conflict and difference • Cultivating Collaboration – Manging our own defensiveness Day 2 • Communication skills: • 3 level questioning • 4 level listening • Body language • Radical Candor – A model for giving feedback. • Framework for giving feedback plus practice. With their enhanced interpersonal skills from the course, attendees will have gained confidence in dealing with difficult situations and have greater awareness of the tools and support mechanisms that may be available to them. Attendees will also benefit from an increased awareness of the power of body language in dealing effectively with workplace conflict.

About Ayrshire College

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Our aim is to serve the people, communities and employers across Ayrshire. Ayrshire College plays a key role in helping to develop the economy in Ayrshire, by ensuring that students develop the right skills and positive attitudes to support the local, regional and national workforce needs. Ayrshire College offers a range of courses targeted at individuals who are looking to develop their professional or technical skills and those who are simply interested in the joy of learning. We are offering, on-line, face-to-face and a mix of day and evening classes across a range of subjects including leadership and management, digital skills, and aeronautical sector specific courses All forthcoming courses are outlined here and on our website and we will continue to develop new offerings over this year and beyond so please watch this space! Book your place now and we look forward to supporting your training.

See more courses from Ayrshire College

Location

Scotland

Blended Learning

A mix of both online and in-person sessions.

Level

Beginner

Style

  • Some Hands On
  • Some Reading & Writing
  • Lots of Watching
  • Lots of Listening
  • Lots of Socialising

Find out more, enquire or book via the Ayrshire College website.