Strong interpersonal skills are vital to individuals and team members within any organisation. This course serves as a fantastic enhancement of these skills and has a wide range of applicability within a workplace environment. Conflict, and managing own response to it, is key to handling difficult conversations. This course is designed to equip you with the necessary skills to effectively manage your own behaviour in the workplace and to have processes to help navigate challenging workplace behaviours in others and maintain a healthy and productive working environment. Course Content: Day 1 • Leading with trust • Top 5 Thinks that Leaders Fail to Do • Conversation Mapping – Identify workplace examples of relationship challenges and their impact. • Structural Dynamics – Theory of Face-to-Face Communications – what is your preferred communication style(s) • Conversational Practices – the skills that support great communication. • Handling conflict and difference • Cultivating Collaboration – Manging our own defensiveness Day 2 • Communication skills: • 3 level questioning • 4 level listening • Body language • Radical Candor – A model for giving feedback. • Framework for giving feedback plus practice. With their enhanced interpersonal skills from the course, attendees will have gained confidence in dealing with difficult situations and have greater awareness of the tools and support mechanisms that may be available to them. Attendees will also benefit from an increased awareness of the power of body language in dealing effectively with workplace conflict.