Problem Solving & Decision Making are skills that everyone can benefit from enhancing. Whether it is applying new techniques to solve problems, or becoming more objective in your decision making process, this practical and informative course is designed to help you become more proficient in these areas, and equip you with the tools and techniques that will enable this. Course Content: • Problem Solving - Perspectives & Purpose • Problem Solving -Methods and tools to enhance optimum solution identification and implementation • Root Cause Analysis- Methods for drilling down to the root of a problem • Decision Making- the importance of getting it right • Decision Making- impact analysis and identification of best solution • Decision Making- considerations when making decisions • Decision Making- tools and techniques for workplace applications • Decision Making- Data Driven decision making By the end of this course attendees will have gained a comprehensive knowledge of a range of tools and techniques designed to optimise decision making, as well as practical experience in a range of techniques designed to assist in problem solving. Further to this, attendees will also have greater awareness of the implications and impact of decisions, and the need for analysis of these areas.